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Frequently Asked Questions
Clean Beauty
Sure, vegan skincare can be a gentle and effective option, but the key to a great glow is choosing products based on your unique skin needs. Let us know what you're hoping to achieve, and we can help you find the perfect vegan formula for you.
Clean beauty is all about using cosmetics and skincare free from potentially harmful chemicals and prioritising safe, non-toxic ingredients. This often means avoiding things like parabens, sulphates, and synthetic fragrances.
Clean beauty signifies a commitment to safe, non-toxic ingredients. Our curated selection prioritises formulations that forgo harsh chemicals often found in cosmetics. Think of it as a luxurious approach to skincare that nourishes your complexion and respects the environment.
Long-term effects of certain skincare ingredients are still
being studied. However, some ingredients have been linked to
potential health concerns in scientific research.
We have created a guide that highlights exactly which ingredients to be mindful of to help you make informed choices for your skincare routine. If you'd like a free copy, please follow this link to download the guide.
Absolutely. Pioneering European clean beauty brands are constantly developing high-performance, natural formulas that deliver exceptional results.
Clean beauty can be gentler on sensitive skin, and many products are enriched with nourishing vitamins and antioxidants that promote a radiant complexion.
Our beauty team is here to guide you. Simply send us a message and share your skincare concerns. We'll curate a selection of European clean beauty products perfectly suited to your needs.
Slow Fashion
No, we curate a collection of brand new, current-season designer clothing and accessories, delivered directly from the ateliers of our European partners.
Each garment is accompanied by detailed size guides on our website. If you have any questions about sizing, our concierge team is happy to assist you.
No problem. We offer a seamless returns policy within 60 days of purchase. Please visit our returns policy page for more information.
We collaborate with a network of established boutiques across Europe, granting you access to the latest collections from esteemed European design houses.
Orders & Shipping
We currently ship our products within Australia, Greece and the USA however if you are a customer outside of these countries, we'd love to hear from you.
If you have placed and paid for your order that hasn't yet been processed and shipped by our team, you can email us at support@greciancollective.com with any requests you have. Our team will do their best to accommodate.
- Free express shipping on all orders
- All orders ship from our Sydney warehouse
- Guaranteed despatch within 1-2 business days
- AusPost tracking for every purchase
- 1-3 days express delivery for Australia
- 3-6 days express delivery for US & GR
- No hidden fees or taxes
Read our full shipping policy here
All Grecian orders are shipped from our warehouse in Sydney, Australia. We do not dropship from Europe and our customers can rest assured that all items are imported in to Australia first and then checked thoroughly before shipping out.
Yes, our Grecian Periodical members enjoy 15% off their first order with us. Sign up using the form at the bottom of our home page.
Once your order is shipped from our warehouse, you will receive tracking information via an automated email.
Sizing
Each garment product page includes a size guide with comparison region codes to help you make your decision. If your purchase does not quite fit as you expected, we are happy to offer exchange or store credit. Please read our refund policy to ensure your return is eligible.
Payments
Depending on the country from which you are browsing, the respective currency will be shown. You can also change between AUD $, EUR € & USD $ using the dropdown menu in the nav bar.
We accept Visa, Mastercard, American Express, UnionPay debit and credit cards, ApplePay, Google Pay, Shop Pay, PayPal, AfterPay, Zip and Klarna.
No, all products in our collections have been curated and shipped to our warehouse in Australia including payment of all taxes. You are purchasing products 'Made in Greece' from an Australian company and GST is included in the total sale price.
General
Sustainability is a core value. We prioritise recycled and biodegradable packaging whenever possible.
Grecian Collective is an online-only store therefore we do not have a traditional bricks & mortar shopfront. Our warehouse is located in Sydney, Australia and is the origin location of all customer order shipments.
Yes, part of our mission at Grecian Collective is that we only work with suppliers that share our values in limiting the impact we have on our planet. For more information about each product, please check the dropdown menus on the product page or discover more about each brand through their collection pages. Check the Our Brands page in our footer for a more detailed look into our buying mandate and the brands we choose to work with.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. For a more detailed breakdown of the different elements of our data collection activities, you can follow this link to our privacy policy.
You can email us at support@greciancollective.com or call (02) 8060-5583
Didn't find what you're looking for?
If there is something else you'd like to know and couldn't find the answer in our FAQ section, or you just need help with finding the right product, feel free to reach out to our team directly at support@greciancollective.com and we'll do whatever we can to get the answers for you.