Shipping policy

At Grecian Collective, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding shipping within Australia, in compliance with relevant legislation, while protecting the store's interests to the extent legally possible.

1. Shipping Methods and Fees:

   • We offer worldwide shipping across our entire store.
   • We utilise reputable shipping carriers to ensure timely and secure delivery of your orders. 
   • Shipping fees are calculated based on the weight, size, and destination of the package. The shipping cost will be displayed during the checkout process.
     
     

2. Order Processing and Delivery Time:

   • We aim to process and dispatch orders within 1-2 business days of receiving payment confirmation, unless otherwise stated for specific products.
   • Delivery times may vary depending on the destination and shipping method selected. You can typically expect your order 2-8 days for standard shipping and 1-4 days for express shipping within Australia. International orders can be expected in 6-27 business days for standard shipping (note: due to international customs and local logistics processes, this timeline may be longer for matters out of our control).
   • Estimated delivery times will be provided during the checkout process. However, please note that these are estimates and not guaranteed delivery dates.
     
     

3. Tracking and Notifications:

   • Once your order is dispatched, we will provide you with a tracking number, if available, to monitor the progress of your shipment.
   • We may also send you email notifications regarding the status of your order, including confirmation of dispatch and any updates related to delivery.
     
     

4. Shipping Address and Redelivery:

   • It is your responsibility to provide us with accurate and complete shipping information. We cannot be held liable for delays or non-delivery due to incorrect or incomplete address details.
   • If a delivery attempt is unsuccessful due to an incorrect address or recipient unavailability, the carrier may leave a notice for collection or attempt redelivery. It is your responsibility to arrange for redelivery or collection in a timely manner. Additional fees may apply for redelivery attempts.
     
     

5. Lost or Damaged Shipments:

   • We take utmost care in packaging and dispatching your orders. However, in the rare event of a lost or damaged shipment, please contact us immediately.
   • We will work with the shipping carrier to investigate and resolve the issue. This may involve filing a claim and providing necessary documentation.
   • Please note that resolution times for lost or damaged shipments may vary depending on the carrier's policies.
     
     

6. Change or Cancellation of Orders:

   • Once an order is placed and payment is confirmed, changes or cancellations may not be possible. Please review your order carefully before submitting it.
     
     

7. Compliance with Legislation:

   • We abide by all relevant legislation, including consumer rights, shipping regulations, and customs requirements, to ensure a fair and lawful shipping process.
     
     

8. Contact Us:

   • If you have any questions, concerns, or require assistance regarding our Shipping Policy or the shipping process, please contact our customer service team using the contact form on the Contact Us page of our website.

 

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